Responsible AI lessons
Missing data is not a 'no'
If a profile does not show something, the system should say it is unknown — not quietly rule the person out.
Ground answers in records
AI should explain verified information, not invent programme names, rules or deadlines.
Show your reasons
People deserve to see why something was suggested, in plain language.
Keep a human in reach
Any automated suggestion should come with a clear route to a person.
Design for low connectivity
Offline options, phone contacts and simple language widen who can benefit.
AI is not always the answer
Sometimes a clear list, a phone line or a community agent serves people better.